Customer Interaction
- Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
- Respond to customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees, and Unsecured Loans, including account information, product features, and application status.
Sales & Cross-Selling
- Perform cross-selling of financial products and services based on customer needs and eligibility.
Documentation & Follow-Up
- Ensure accurate and timely documentation of customer interactions in CRM systems.
- Follow up on pending documentation and application requirements via email and phone.
Compliance & Escalation
- Adhere to compliance, data privacy, and operational guidelines.
- Escalate complex or unresolved issues to the appropriate teams for further handling.
Performance & KPIs
- Meet individual and team KPIs, including service quality, productivity, and sales targets.
- Work schedule: 5 days/week, with overtime as required by management.
