Assist in the maintenance of conference database of key contacts / clients.
Formulation of quotations for conference proposals covering venue, function, menu and accommodation costs.
Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.
Co-ordination and hosting of familiarisation and site inspection activity including follow-up, including promoting conferences, conventions and trade shows to potential clients.
Maintain existing businesses with clients and develop new accounts.
Conduct sales campaign by direct sales call / visits / mailing for group businesses, meeting and banquets from all sources for bookings and lead.
Keep clients advised of the latest information regarding the hotel's development.
Provide after-sales service and in particular to ensure all guests complaints are brought to the management's attention.
Submit monthly / weekly reports on sales activities, competitor information, market trends, new business opportunities, and forthcoming appointments.
Answer all correspondence and inquiries received during the working week within 24 hours of receipt maintain good public relations with customers.
Assist as required in the management of food and beverage service within the conferencing and outside catering areas.
Ensure that there is a high level of cleaning and maintenance of conference area, back of house, tableware, utensils and other materials and equipment used by conferencing
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
Co-ordinate between Catering Sales and other relevant departments to ensure that preparations for conferences have been made.
Ensure constant liaison with the Food and Beverage Department to achieve the objectives of the conference dept.
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
Strive to implement the Accor Vision and demonstrate active use of Accor and Sofitel Values.
Job Requirements:
Minimum of 1 year experience in a similar role in a Hospitality Sales environment.
Projects professional image at all times through personal presentation / interpersonal skills.
Initiates contact and establishes rapport easily.
Organises time and work efficiently.
Proficient in using Opera, Microsoft Outlook, Word and Excel.
Ability to manage competing deadlines to achieve results.
Appreciates and maintains an effective outlet for stress.
Excellent numeracy, verbal and written communication skills.
Has the ability and willingness to undertake further development.
Works under pressure without negative impact.
Develops and maintains co-operative working relationships.
Good team player contributes to and assists co-workers.
Initiative to work unsupervised and be self motivated.
