Job Description

Company Description

Shangri-Paw Cat Hotel Singapore is a luxury cat boarding facility that offers a calm, relaxed environment so feline guests can enjoy a holiday away from home. The hotel features 18 spacious, certified full-sized rooms, ensuring personalized care even during peak periods. Each cat enjoys an individual room with no shared spaces, supporting high hygiene standards and safety. The team is trained in Fear Free techniques, allowing cats to set the pace of their stay for reduced stress. Owner Kerstin, a vet nurse, is on site daily and provides experienced oversight, making Shangri-Paw a confident choice for senior cats and those with medical needs.

Role Description

The Cat Concierge is a freelance, on-site role based in Singapore, responsible for providing exceptional care and hospitality to feline guests and their humans. Day-to-day tasks include welcoming cats and their guardians, cleaning of the premises, meal service and interaction with the cats. The role involves maintaining accurate records of each cat's preferences, medical needs, and routines. The Cat Concierge supports daily operations by monitoring cat well-being, communicating any concerns promptly, and ensuring rooms and common areas meet hygiene and safety standards. The position also requires delivering attentive customer service, responding to messages and calls, and helping create a calm, reassuring environment for both cats and their guardians.

Qualifications

Freelance candidates must have prior experience working with animals, especially cats, and be comfortable with handling and interacting with cats
Candidates understand that the role involved a significant amount of cleaning and hotel maintenance tasks
Candidates should possess strong Communication and Customer Service skills to interact professionally with cat guardians and provide clear, empathetic support.
Candidates should demonstrate attention to detail, reliability, and the ability to follow hygiene and safety protocols consistently.
Candidates should be able to work on-site for 2-4 shifts per week in Singapore, including weekends and holidays as required. AM and PM shifts are available.
A background in hospitality, pet care, or veterinary nursing is an advantage, as is proficiency in English and basic computer skills.
Candidates must have the right work in Singapore on a freelance basis.