A Cashier / Counter Assistant must provide excellent customer service from food service counters in a busy prestigious site. Good presentation, service and people skills are a pre-requisite to meet the needs of our clients and customers.
Duties:
- Attending to customer requests, serving food or packaging it for takeaway.
- Provide our customers with great service.
- Pay attention to customer's order to ensure accuracy when taking requests.
- Should always strive to deliver outstanding customer service.
Responsibilities
- Greeting customers as they arrive and making them feel welcome.
- Answering questions about the menu and making note of special requests, if required.
- Maintaining cleanliness standards by keeping the counters, tableware and utensils clean.
- Assist with and abide by cleaning schedules to agreed standards.
- Ensure that all catering equipment within the kitchen is in safe working order. To report any faults to management immediately.
- Assist with all aspects of preparation of food service areas and presentation of food to the notified standard.
- Replenishment of all food and equipment to ensure supplies will not stop during peak periods.
- Report any customer complaints or compliments and take some remedial action if possible.
- Carry out other reasonable tasks as directed by management.
- Resolve on-the-job problems or to ask for advice from senior members of the team.
- Assist at any special ad-hoc functions, some of which may occur outside working hours.
- Work as a team to promote harmonious working relationships.
Requirements:
- Minimum of 1 year of experience in a customer service, cashiering, or food service environment (preferred).
- Good communication and interpersonal skills, with the ability to provide excellent customer service.
- Well-groomed and presentable at all times, with a positive and professional attitude.
- Ability to work under pressure in a fast-paced environment while maintaining accuracy and efficiency.
- Basic numeracy skills and experience in handling cash, payments, or POS systems.
- Possession of a valid Food Safety Certificate will be an added advantage.
