Cashiering
- Complete customer transactions in a professional, timely manner and with highest level of respect
- Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
- Ensure adherence of the airport Liquids Aerosols Gels (LAG) regulations
- Reduce the customer's waiting time to a minimum
- Advise customer on GST and refund/exchange policy
- Conduct daily cash balancing and cash drops
- Update conversion rate as and when necessary
- Achieve the turnaround time for cashiering with high productivity level
Customer Service
- Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
- Ensure that Shilla's service step is used in every customer interaction
- Respond to customer queries and complaints in a polite and courteous manner
- Maintain a well-groomed appearance and project the right professional image at all times
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures
- Maintain stock levels of all inventory related to cashiering such as STEB Bag, invoices, audit and receipt rolls
Teamwork
- Collaborate ith co-workers to accomplish sales and service goals
- Provide manager with customers feedback in a regular manner
Requirements
- Minimum 1 year of cashiering experience in retail / hyper mart environment
- Conversant in English is a must. One other language speaking would be advantageous
- Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
- Good communication and interpersonal skill
- Strong customer service mentality, proactive and willing to learn attitude
- Dependable and good team player
- Able to perform retail operational hours which includes weekend and public holiday
- Bilingual with the ability to speak third language an added advantage
- Must be comfortable to work in Changi Airport
EA License no: 96C4864
Reg No: R23115903 Kong Yin Ching
