Carrier Business Development Manager

1. Business Development & Account Growth

A2P Business

• Lead organic A2P traffic and revenue growth across assigned accounts and markets.
• Develop existing customer relationships and identify opportunities to increase traffic volume, routes, destinations, and business share.
• Explore and acquire new A2P customers to achieve assigned A2P revenue and traffic targets.
• Build and expand a strong partner ecosystem with operators, aggregators, platforms, and other industry partners to generate sustainable organic A2P traffic.
• Work closely with internal A2P product and operation teams to improve commercial competitiveness and service quality.

Data, ICT & AI Business

• Actively hunt for new customer logos and new business opportunities within the carrier and wholesale ecosystem.
• Develop opportunities across:
• International and domestic connectivity
• Internet and private network services
• Submarine cable and capacity solutions
• Data center and cloud connectivity
• ICT and managed services
• IoT and digital solutions
• AI infrastructure, platforms, and related solutions
• Develop customer requirements into qualified opportunities and drive opportunities through the complete sales cycle.
• Build relationships with telecom operators, carriers, service providers, digital platforms, cloud providers, and technology partners.
• Achieve assigned annual Data/ICT/AI revenue and new-business targets.
• Maintain a healthy pipeline to support both short-term revenue delivery and long-term strategic growth.

2. Solution & Project Delivery Leadership

• Coordinate cross-functional teams (Sales, Pre-sales/Solution, Finance, Legal, Operations, and Support) to ensure timely delivery and successful implementation.
• Ensure customer satisfaction through structured project follow-up, issue management, and service improvement initiatives.
• Support the team with sales enablement activities including sales training, product training, and customer success sharing.

3. Market Research & Business Strategy

• Conduct research to identify new markets, competitor positioning, and evolving customer needs.
• Provide input into carrier business strategy, product roadmap, and go-to-market plans.

4. Pipeline, Reporting & Management Updates

• Prepare business reports, pipeline updates, and performance summaries for management review.
• Maintain accurate records in internal systems (pipeline, contract status, customer database).

Requirements

• Bachelor's degree in Business, Telecommunications, Information Technology, Engineering, or a related discipline.
• Minimum 5–8 years of relevant experience in telecommunications, IT, carrier business, wholesale business, or business development.
• Hands-on experience in A2P wholesale business is mandatory.
• Strong understanding of the telecom carrier and wholesale ecosystem, including operators, aggregators, service providers, and technology partners.
• Experience in international connectivity, data services, data centers, ICT, cloud, or AI-related business would be a strong advantage.
• Proven experience in business development, customer acquisition, account growth, and revenue target achievement.
• Strong hunter mentality with demonstrated ability to identify and develop new customers and new business opportunities.
• Ability to coordinate complex projects involving multiple internal and external stakeholders.
• Ability to manage multiple priorities and work effectively under pressure and tight timelines.
• Proficient in English and Mandarin, as the role requires regular business communication with Chinese-speaking customers and stakeholders in China, Hong Kong, and across the region.
• Fast learner with a proactive, responsive, and solution-oriented working style.
• Able to work independently while collaborating effectively within regional and cross-functional teams.
• Detail-oriented with strong execution, ownership, and follow-through.