Cargo Sales and Services Officer

Key Responsibilities

Revenue Generation (Commercial)

. Implement Cargo Business Plan in alignment with local cargo strategies and Key Performance Indicators
. Assist Cargo Manager(s) and coordinate with Cargo Sales team to achieve revenue target, generate ancillary revenue by actively seeking customers support
. Support to manage capacity in order to maximise flight revenue

Customer Service
. Coordinate with Outdoor Sales to provide customer-centric solutions
. Handle customer enquiries and booking in a timely manner
. Manage day-to-day relationship with stakeholders for revenue generation purposes
. Provide superb sales and customer service in all commercial customer touch points to drive premium selling rates and business
. Champion Cathay products and provide excellent, consistent product solutions
. Update customers on shipment status promptly and provide solutions when needed
. Support cargo reservations and bookings
. Provide vendor notification for on time and delayed flights daily
. Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting
. Support the achievement of established performance targets through operational oversight and participation
. Prepare flight documentation for crew and Customs
. Check and review post flight documentation, prepare post flight reports promptly
. Provide freighter catering uplift and last minute changes
. Coordinate between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service
. Coordinate cargo activities across sales, operations and ground handling to ensure efficient shipments
. Communicate effectively to stakeholders, customers, airport, cargo operations, suppliers, flight crew etc.
. Coordinate diversion of Cathay Pacific / Air Hong Kong flights as needed
. Assist with crew administration and support

Ramp Coordinator (RCO)
. Monitor and ensure required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
. Monitor the optimisation of space utilisation for loaded Unit Load Devices and belly of freighters
. Ensure pre-loading aircraft searches are conducted per Security Programme
. Maintain communication with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and Cargo Office
. Liaise with Cargo Office to provide updates of freighter positioning during schedule disruption
. Maintain safe operations during loading and unloading
. Assess delay causes and recommend accountability and solutions to the immediate supervisor
. Monitor the acceptance/release of special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item
. Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and Ramp Handling Operator

Safety, Security and Compliance
. Comply with all safety, security, quality, and procedural requirements
. Conduct quality check programmes established by Head Office and participate in audits
. Conduct Operational Duty Holder activity is and as specifically required

Administrative Support
. Assist with administrative matters e.g SAP
. Support station training activities
. Other task as requested

Efficiency Improvement
. Support Cargo Manager to implement e-initiatives programmes to drive penetration of e-Bookings and other Agent Self-Service functions

E&A
. Emergency and Accident and Crisis Response responsibilities

Requirements

Academic Qualifications
. Graduation in any field is a minimum
. Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience
. Minimum 2 years experience in cargo industry is an added advantage
. Prior customer service experience with demonstrable customer service orientation
. Excellent communication skills
. Highly attentive to detail
. Proficiency in MS Office and general technology skills
. Good analytical, problem solving and planning skills
. Ability to work independently
. Knowledge of CHAMP CargoSpot systems is an advantage
. Adaptability to change