Job Description

Job Description & Requirements

Summary

The Cargo Agent is responsible for timely processing and screening of import and export documentation. He/she is also responsible for accurate entries of records into Cargo Management System (CMS).

Duties and Responsibilities

Handle customers/ airline/ agents enquiries in a polite and efficient manner
Attend to customers in collecting/ delivering of cargo including receiving of payments
Liaise with warehouse operations team as appropriate
Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments
Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database
Sorting and dispatching of cargo documents in accordance to airline requirements
Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transhipment traffic
Conduct tracing activity and any other relevant action following short/ over shipments of documents/cargo
Update filing as necessary
Supervising a team of subordinate working under the sections
Ensure compliance with all workplace safety, security, and health policies and procedures
Any other duties as assigned by the duty manager or step up to take supervisory role in the absence of the supervisor