Care Coordinator Lead

About Us

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower individuals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care, the Ministry of Health and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Role Overview

We are seeking an experienced and dedicated Care Coordinator Lead to oversee case management for clients with complex needs. The role involves client support, programme management, and team capacity building, while working closely with community and healthcare partners to deliver impactful outcomes.

Key Responsibilities

1. Leadership & Supervision

• Lead, supervise and mentor a team of Care Coordinators.
• Oversee case allocation, workload distribution, and performance.
• Provide guidance and support in handling complex cases.

2. Case Management & Client Support

• Conduct assessments and care planning for clients with complex needs.
• Ensure timely follow-up, intervention, and coordination of care.
• Facilitate referrals to appropriate community and healthcare services.

3. Partnership & Collaboration

• Build and strengthen relationships with community partners, healthcare providers, and government agencies.
• Act as key liaison for escalated client matters.

4. Programme Management

• Monitor service delivery to meet programme outcomes and funders requirements.
• Track, review and report on case progress, KPIs, and client outcomes.
• Contribute to the development and improvement of care management processes.

5. Capacity Building

• Conduct training and on-the-job coaching for new Care Coordinators.
• Share best practices and promote professional development within the team.

Requirements

• Degree or Diploma in Social Work, Nursing, Counselling, Psychology or related disciplines.
• Minimum 3-5 years of relevant working experience in case management, care coordination or social services, with at least 1-2 years in a supervisory/ lead role preferred.
• Strong leadership, team management, and mentoring abilities.
• Good assessment, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills with diverse stakeholders.
• Ability to work independently and in a team in a fast-paced community setting.