Care Coordinator (Day Rehabilitation Centre)

About NTUC Health Co-operative Limited

Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The candidate will provide service coordination management, administrative support, and operations improvement and analysis for our Community Rehabilitation services and Senior Gym programmes. You will work alongside passionate and experienced co-workers, and guidance will be provided. If you are customer-oriented and have an eye for detail, you will enjoy this role.

Key Responsibilities

a) Service Coordination Management

• Manage the onboarding process for new clients, assist in appointment scheduling and re-scheduling, subsidies application and address client enquiries for Community Rehabilitation services and Senior Gym programmes
• Work closely with internal and external stakeholders (where applicable) to ensure the smooth delivery of services.
• Active Rehabilitation (AR) services by Therapists.
• Circuit Training, Circuit Training Focus and Functional Strength Training by Exercise Trainers.

b) Administrative Support

• Ensure proper system documentation, financial assistance and mediclaim submissions are completed on time.
• Assist the therapists and exercise trainers with administrative and support tasks related to client enrolment (via the IRMS system) and Bumblebee (CMS system).
• Provide any other ad-hoc administrative support to the Allied Health Centre of Excellence team as assigned.

c) Operational Improvement and Analysis

• Assist in department efforts in driving centre utilization metrics.
• Identify areas for improvement to increase the operational efficiency of all centres.

Qualifications

• Diploma in any discipline. Service sector disciplines will be an added plus.
• Knowledge of the healthcare industry and operational experience in community healthcare settings in Senior Care Centres are preferred but not a must.
• Proficient in Google Workspace applications
• i.e. Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive.