Care Coordination Executive

HomeCare / House Call Service

About the Role

We are looking for a proactive and resourceful Care Coordinator Executive to manage incoming patient cases, perform basic triage, and coordinate doctor house calls. This role sits at the heart of our operations - requiring quick thinking, strong judgment, and the ability to manage multiple cases in real-time.

Key Responsibilities

Clinical Triage & Case Intake

. Perform initial triage of incoming cases (calls, WhatsApp, referrals)

. Assess urgency and recommend appropriate care pathway.

. Ask structured questions to evaluate patient condition and risk

Operations, Scheduling & Dispatch

. Manage doctor schedules and coordinate house call routing

. Prioritise cases based on urgency, location, and availability

. Provide accurate ETA updates to patients and manage expectations

. Handle last-minute changes and urgent requests

Client & Family Communication

. Act as the main point of contact for patients and families

. Communicate clearly on care options, timelines, and service scope

. Handle enquiries, feedback, and service issues professionally

Care Coordination & Case Management

. Coordinate cases from intake through to service completion

. Ensure doctors receive accurate and complete case information

. Monitor case progress and support continuity of care

Caregiver Coordination (Future Scope)

. Support matching of caregivers to client needs

. Assist with scheduling and coordination of caregiving services

. Liaise with caregivers on care plans and assignments

Documentation & Compliance

. Maintain accurate records of triage decisions, advice, and scheduling

. Ensure proper documentation for operational and clinical tracking

Requirements

. Diploma or Degree in Nursing (preferred) or Paramedic or relevant healthcare management field

. Prior experience in clinic operations, home care, telemedicine, or care coordination is an advantage

Core Competencies

. Strong judgment and ability to perform basic clinical triage

. Excellent time management and scheduling skills

. Able to work independently and make decisions in a fast-paced environment

. Quick thinker with good problem-solving ability

. Calm under pressure and able to handle urgent situations

. Strong team player with ability to work cross-functionally with doctors, operations, and other departments.

Communication Skills

. Clear, confident, and empathetic communication

. Able to guide patients and families on appropriate care options.

Personal Attributes

. Resourceful, proactive, and hands-on

. Strong sense of responsibility and accountability

. Comfortable managing multiple cases simultaneously

Why Join Us

. Be part of a growing HomeCare and medical house call service

. Meaningful work supporting patients in the community

. Dynamic role with real impact on patient outcomes

. Opportunity to grow into senior care coordination or operations roles

Working Hours

. Shift-based / flexible hours (may include weekends or after-hours support)

Location

. Singapore

We regret that only shortlisted candidates will be notified