Captain (Lobby Bar)

. Have a full knowledge of the Outlet operations and roles therein.

. Ensure all beverage and food items served to guests are of the highest standard and presentation.

. Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.

. Ensure cleanliness of tables, chairs, floor and general equipment. In liaison with Outlet Manager, ensure sufficient equipment for the operation of the outlet.

. Be attentive in checking quality of beverage and food snack service.

. Report maintenance faults and damage of furniture and all areas of the restaurant to the maintenance department.

. Ensure completion of monthly linen, operating equipment, wine and beverage stock- take.

. Handle customer concerns and complaints with concern and understanding according in a professional manner.

. To collect guest feedback and comments in order to improve service and product quality to ensure guest satisfaction.

. Communicate all comments and feedback from guests and staff to the Manager.

. Ensure sales are maximised through suggestive up selling.