Canteen Manager

Canteen Manager is responsible for overseeing the daily operations of the canteen, ensuring efficient service delivery, adherence to hygiene and safety standards, cost control, and customer satisfaction. The role requires strong organisational ability, financial acumen, and staff management skills.

Key Responsibilities

. Plan, organise, and supervise the day-to-day operations of the canteen.

. Ensure compliance with food safety, hygiene, and health regulations.

. Manage staff schedules, performance, and training, must restrict their personnel from loitering to other locations of the Hotel premises other than specified work areas

. Monitor inventory levels, order supplies, and control wastage.

. Handle POS operations, and reconciliation of daily takings.

. Resolve customer complaints promptly and maintain service quality, able to solve ad hoc issues.

. Ensure kitchen and dining facilities are kept clean, safe, and well maintained.

Requirements

. Proven experience in food service management, catering, or hospitality.

. Knowledge of food hygiene standards, HACCP, and health regulations.

. Strong leadership, communication, and interpersonal skills.

. Ability to manage budgets, control costs, and analyse financial data.

. Organisational skills with attention to detail and problem-solving ability.

. Flexibility to work extended hours where required and weekends work.

Qualifications

. Qualification in Hospitality Management, Food & Beverage, or related field preferred.

. Certification in Food Hygiene and Safety is mandatory.

Reports To Operations Manager

Work Conditions

. Based in canteen premises with both kitchen and office oversight.

. Fast-paced environment with peak demand during meal times.