Job Description

Responsibilities
. Support execution of daily channel operations.
. Handle enquiries, escalations and issue resolution.
. First point of contact for channel issues.
. Troubleshoot operational problems.
. Maintain knowledge base.
. Support QA and training.
. Provide process improvement feedback.
. Maintain operational records.
. Coordinate with stakeholders.
. Prepare reports and metrics.

Requirements
. Minimum GCE O Levels/ A Levels/ Diploma in any discipline
. Preferably with 3 to 5 years of relevant experiences
. Working hours: 8.30am to 6pm or 10.30am to 8.15pm (Monday to Sunday - 4 weekdays & 1 weekend)

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]
EALicense No: 99C4599