Company Overview / Employee Value Proposition
Here at MUSEE PLATINUM TOKYO, over 20 salons in Asia, we provide our customers beauty and peace of mind through our professional services, helping our customer to feel radiant after each treatment. At MUSEE, we understand the beauty and wellness a very personal and confidential decision, and we train professional Consultant and Beauty Therapist to take special attention to our customers needs. We offer professional advice and share with customers the details of different treatments, this will give our customers a better understanding of our services.
Job Summary
We're looking for a Call Centre Representative to manage a high volume of inbound and outbound calls, delivering excellent customer service and ensuring customer satisfaction.
Responsibilities
- Manage incoming calls and operate the I-slash booking system accurately and promptly to maintain zero unresolved calls and booking inquiries daily
- Provide clear and accurate information about monthly promotions to secure and maximize bookings and reservations for new and existing customers
- Book and update reservations for treatments, consultations, and cancellations with precision
- Identify customer needs and clarify information to ensure customers receive up-to-date and accurate details about services and promotions
- Follow up on customer complaints and feedback to resolve issues and improve customer experience
- Respond efficiently to emails, SMS, and online inquiries to support daily operations
- Perform other operational duties as assigned to support team and business functions
Preferred competencies and qualifications
- Use proficiency in additional languages (e.g., Mandarin) to enhance communication with a diverse customer base and internal teams, supporting clear and effective service delivery
- Apply a friendly and professional approach when handling customer inquiries, bookings, and complaints to maintain positive customer relationships
- Multitask, set priorities, and manage time effectively to handle a high volume of calls and operational tasks
Other Information
- Workdays: 5 work days per week, including weekends
- Work hours: 10am to 8pm (Mon - Sat), 10am to 7pm (Sun)
- Location: Central, Robinson Road Singapore 068907
- Benefits: Medical benefits, transport allowance, and other incentives
