Call Centre Operator

Job Description & Requirements

Key Responsibilities:

• Customer Order Management: Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfilment of orders.

  Problem Resolution: Addressing customer concerns and complaints related to concrete orders and deliveries.

• Customer Relationship Management: Building and maintaining positive relationships with customers.

• Assist in seeking lead supply from various prospects and perform, marketing/cold-call to project in charge.

• Handle enquiries, initialling of supply arrangements.

• Communicate with customer office and site to discuss on delivery requirement.

• Proactive Customer Follow-Up

• Other ad hoc assignment as assigned.

Able to travel and work in the west of Singapore.

Skills and Qualifications:

Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers.

Customer Service Skills: A strong customer service orientation is crucial for building positive relationships with customers.

Basic Knowledge of Concrete Products: Familiarity with concrete types, specifications, and applications is beneficial.

Working Hour: Able to work 6 days / perform shift.