Call Centre Officer

Job Responsibilities

. Responsible for daily operations of Call Centre and Customer Care Department.

. Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.

. Assist with appointment booking and scheduling for our Specialist and panel clinics

. Able to manage multi-media communications

. Speaks and writes well

. Ensure procedures and processes are streamlined and efficient

. Maintain close collaborative working relationship with all stakeholders

. Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes

. Alert, sensitive to service gaps and proactive to drive improvements

. Compliant to company policies and procedures and uphold strong ethics

. Ad-hoc assignments and duties

Job Requirements

. Diploma holders with at least 2 years of Customer Service or call centre experience.

. Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.

. An active listener with good communication skills

. A collaborative team player and multi-tasker

. Good problem-solving skills

. Emphatic and patient

. Customer-focused and a genuine passion for engaging and helping people

. Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre

Only shortlisted candidates will be notified.