Call Centre Executive #HLWT

Job Summary

Support the Contact Centre management team in daily operations and improvement projects to ensure efficient service delivery and high customer satisfaction.

Key Responsibilities

• Support daily Contact Centre operations across calls, chat, and email

• Monitor service levels, staffing, and performance metrics

• Assist with process improvements and system enhancements

• Support and coordinate operational and improvement projects

• Prepare basic reports and updates for management

• Work with internal teams and vendors to resolve issues

Job Requirements

• Degree from a recognised institution

• 2-3 years experience in contact centre operations or project work preferred

• Proficient in Microsoft Office

• Good communication and analytical skills

• Able to multitask and work in a fast-paced environment

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599