- Handle inbound calls and enquiries related to healthcare benefits, eligibility, claims, and services.
- Assist members in navigating systems, mobile apps, and online platforms, including issuing emergency Letters of Guarantee when required.
- Update customer records accurately and handle complaints or complex cases, escalating issues when necessary.
- Follow contact centre procedures, service standards, and rotating shift schedules.
Requirements:
- GCE N Level and above
- At least 2 years of experience in a call or contact centre environment healthcare or insurance sector.
- Good communication and customer service skills with the ability to handle high call volumes.
- Comfortable using computers and multiple systems with attention to detail.
If you are keen to apply for the position, kindly email your detailed resume in MS Word to [Confidential Information]
Please note that only shortlisted candidates will be notified.
For more job opportunities, please visit our website at
EA Licence: 19C9701
Registration: R21100996
