Responsibilities:
- Lead/Mentor team members and build a high-performing team.
- Drive employee engagement and create a positive, collaborative workplace where teams feel connected and motivated.
- Support talent development and succession planning to strengthen team capability and performance.
- Partner with HR and Recruitment to attract, select, and onboard the right talent across roles.
- Promote a strong learning culture through regular audits, training initiatives, and continuous skill development.
- Implement performance frameworks, monitor KPIs/SLAs, and drive accountability to meet service and quality targets.
- Champion continuous improvement by enhancing processes, enabling effective communication, and leveraging feedback for better customer experience.
Requirements:
- A degree in a relevant field
- A minimum of 5 years of relevant experience in the contact center environment
- Possess strong supervisory, communication, interpersonal, and project management skills.
- Customer Operations and Performance Centre (COPC) certification is an added advantage
Interested candidates who wish to apply for the advertised position, please click on Apply Now. We regret that only shortlisted candidates will be notified.
EA License No: 01C4394 (PERSOL Singapore Pte Ltd)
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