Roles & Responsibilities
- Handle customer inquiries, complaints, suggestions, and commendations received via phone
- Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction
- Pay attention to customer needs, promptly provide feedback to relevant departments, and ensure accurate entry of customer feedback information
- Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards
- Master customer service knowledge and communication skills to enhance service level and increase customer satisfaction.
Requirement
1. Candidate must possess at least a Diploma in any field.
2. Minimum 3 years of relevant working experience.
3. Capable of managing multiple tasks in a fast-paced environment.
4. Independent and proactive with good problem solving skills.
5. Proficient in English and Chinese (to liaise with HQ, China colleague).
