Marks & Spencer (M&S) is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer is hiring Cafe Manager to drive the business in Singapore.
What You'll Be Doing
1) Generating Sales
To maximize sales and commercial opportunities in the following areas: -
- Maximize the sales return in the unit by utilizing all the information and resources available effectively.
- Ensure that staff are up-selling and on-selling at every opportunity to maximize revenue.
- Actively implement sales promotions and follow the selling plan given by the Store Manager and Buyer
- Ensure that all customer queries are dealt with correctly and efficiently.
- Be pro-active in seeking ways to increase sales within the unit.
- Use stock management systems to ensure the optimum stock availability
- Be relentless in delivering the best product quality possible.
- Ensure staff are given realistic sales targets to achieve in the store
- Responsible for menu management to ensure that this is accurate at all times, and Specials reflect customer needs.
2) Customer Service
- To ensure high standards of customer service is provided across the store by monitoring and implementing the Company's service values.
- Provide a comfortable and convenient dining experience by maintaining cleanliness and organization at all customer touch points.
- Provide a level of service on the sales floor that is welcoming, attentive, and knowledgeable and when the customer wants it. Ensure all staff adhere to the service standards required
- Ensure all service elements of the Operating Standard are adhered to by all staff to ensure customers receive the highest standard of service.
- Ensures a clear and accurate Seating Area Management plan is in place at all times, even in their absence.
- Enable customers to pay quickly, efficiently, easily and with goodwill.
- Ensure that all customer facing information (Product Specifications) are available at all times, and are accurate and up to date.
- Handle all enquiries quickly and effectively in a helpful and friendly manner.
- Ensure that Hospitality Minimum Operating Standards are adhered to at all times.
3) Management of Food Standards
- Full responsibility for the quality of food being produced within the unit.
- Manage the kitchen team to ensure they are passionate about delivering fantastic food to customers.
- Ensure that all product specifications are followed at all times. Manage appropriately where this falls below the standard.
- Carry out regular checks on customer satisfaction with food quality and react accordingly.
- Ensure that Hospitality Minimum Operating Standards are adhered to at all times.
4) Management of Food Safety
- Complete responsibility for the F&B team delivering the highest standards of Food Safety in line with Marks and Spencer policy.
- Ensure that Hospitality Minimum Operating Standards are adhered to at all times.
- Controls accurate and effective pest control, and record keeping of such.
- Ensure that all temperature records are accurate and complete. All equipment needed to complete these tasks are available and suitable.
- Ensures that all staff are trained to the correct Food Safety standard set by Marks and Spencer.
5) Operational Efficiency
- Minimize losses and maximize the profitability of the store by assisting in the achievement of agreed targets for staff costs, theft and loss and controllable expenses
- Using all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
- Ensure that price changes are administered accurately.
- Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security.
- Be involved in setting and subsequently achieving store targets and objectives.
- Manage staff to ensure they are delivering the correct levels of efficiency in their area of responsibility.
6) Managerial
- Lead and motivate store staff, setting and maintaining high standards
- Apply company personnel principles and ensure effective appraisal of store staff
- Establish training and development needs of staff and support implementation.
- Ensure good communication throughout the store and the company.
- Ensure that the views and needs of the store they are responsible for are represented in the store
7) Cost Control
- Ensure maximum efficiency by effective planning of staff resources to achieve high level of productivity
- Manage all expenses of the store to ensure that all resources are utilized within the approved budgets for effective results.
8) Others
- Any such other duties which maybe assigned by Management from time to time
Be part of #OneTeam
We offer attractive remuneration package, includes 5 days work commensurate with qualification and experience to the right candidate. Interested parties please click Apply Now to submit full resume with current and expected salary to Human Resources Department.
* Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.
Marks & Spencer - an Al-Futtaim Group Company
https://www.marksandspencer.sg / www.alfuttaim.com
