We are seeking a dynamic and experienced Cafe Assistant Manager to join our team. The Assistant Manager will play a crucial role in supporting the day-to-day operations of the cafe, ensuring exceptional customer service, managing staff, and contributing to the overall success and growth of the business. This role requires a passion for the hospitality industry, strong leadership skills, and a commitment to delivering an outstanding experience for our customers.
Key Responsibilities:
- Supervise and motivate cafe staff to achieve performance targets and provide exceptional customer service.
- Train and onboard new employees, ensuring they understand company policies, procedures, and customer service standards.
- Schedule shifts, manage payroll, and oversee staff performance evaluations.
- Maintain high standards of cleanliness, organization, and presentation throughout the cafe.
- Monitor customer feedback and respond to inquiries or complaints in a professional and timely manner.
- Ensure that customers receive prompt and courteous service, and that their needs are met efficiently.
- Assist in managing inventory levels, ordering supplies, and controlling costs to meet budgetary goals.
- Implement and enforce health and safety protocols to ensure a safe environment for both customers and employees.
- Collaborate with the marketing team to develop and implement promotional campaigns to attract new customers and retain existing ones.
Requirements:
- 5-6 years experience in a supervisory or managerial role within the hospitality industry, preferably in a cafe or restaurant setting.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication skills, both verbal and written.
- Familiarity with health and safety regulations and food hygiene standards.
- Minimum education qualifications: Diploma in any field.
- Flexibility to work evenings, weekends, and holidays as required.
