C-Store

Service Champions, C-store

General Roles and Responsibilities:

. Promote and adhere to Shell policies and procedures to maintain a safe working environment and uphold a culture of safety awareness

. Ensure uniforms are clean and worn properly to project a positive image and demonstrate pride in representing the brand

. Provide quality service by following C-store service steps: Greet guests, check purchases, share store promotions and upsell, offer assistance, and wish customers well

. Maintain smooth day-to-day operations in the c-store by stacking, displaying, and replenishing products on shelves, monitoring product expiration dates, managing vendor deliveries, and organizing product storage

. Perform Point of Sales operations accurately, including cashiering duties and ensuring proper accounting of daily sales

. Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan

. Monitor and report low stock levels to the Shift Manager to ensure inventory is sufficiently stocked

. Maintain a clean and organized station environment by conducting daily housekeeping tasks during each shift

. Deliver high-quality service to customers in the c-store and actively engage inbuilding rapport with customers

. Follow safety protocols and work procedures to ensure a secure and efficient work environment

. Drive store revenue by promoting upselling of products to customers and maximizing sales opportunities

. Flexibility to work various shifts to support operational needs and ensure exceptional customer service throughout different times of the day

EA License No: 19C9611

R24125160 Liau Jie Si (Jess)