Butler

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott)

- Duxton Reserve, Autograph Collection Hotel (Marriott)

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott)

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the Global Learning + Development tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation any of the Garcha Group hotels

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

- Maintain a well-groomed appearance as per company standard.

- Meet and greet guests upon arrival/farewell.

- Escort guests and luggae within the hotel premises and provide a room orientation.

- Able to provide guest satisfaction experiences such as hotel tour, explanation of services, as well as assist with luggage handling, unpacking and packing services.

- Handle check-out procedures smoothly, ensuring guest satisfaction.

- Assist with In-Room Dining, Restaurant Reservations, Reservations of Attractions for guests.

- Respond to guests and work closely with other departments within the hotel Front Office, Housekeeping, F&B etc to provide the best service for hotel guests.

- Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times).

- Coordinate special food requests (eg. dietary needs etc.).

- Be familiar with and promote hotel facilities, provide destination information and local recommendations.

- Be available for guest needs at any time during their stay.

- Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.

- Upholding the highest standards of etiquette, service, and professionalism

- Handle matters with discretion and professionalism.

- Any other duties / tasks as requested by management.