Job Description

JOB SCOPE

Summary of Job Responsibilities

To create, update, and manage staff rosters in Paiza Butler, work with Butler Managers in ensuring optimal manpower distribution, compliance with labor rules, and seamless shift coverage for planned and unplanned absences. Balancing staff availability, skill sets, workload, and budget/operational requirements in real time.

Job Responsibilities

Roster Creation & Planning: Build, publish, and maintain weekly, fortnightly, or monthly shift schedules.
Manpower Deployment: Match employees or team members with the right skills, certifications, and availability to specific shifts or project sites.
Leave & Absence Management: Track annual leave, medical leave, and training days, and arrange backfill or replacement staff for sick and emergency absences.
Real-Time Adjustments: Handle last-minute schedule changes, shift swaps, drop-outs, and client or operational requests.
System & Data Administration: Input and update staff details, availability, and hours into rostering software, databases, or HR/CRM platforms.
Stakeholder Communication: Notify staff of their schedules promptly and liaise with team leaders, managers, or departments regarding staffing gaps and labor needs.
Compliance & Reporting: Ensure schedules conform to contractual hours, labor regulations, and overtime policies, and generate or payroll-ready reports.
Any other tasks delegated by Butler Manager & above.

Job Requirements

Education & Certification

Diploma or higher in Business Administration, Human Resources, Healthcare Administration, or a related field.

Experience

. Minimum1-3 years of experience in administrative support, workforce scheduling, oroperations coordination.

. Strong command of Microsoft Office (especially Excel for data tracking and formulas).

. Experience with digital rostering, scheduling, or workforce management software (e.g., Hospital IT systems, CRM/Support tools, or specialized roster apps).

Other Prerequisites

Attention to Detail: High accuracy in tracking hours, shift overlaps, and leave balances.
Time Management & Multitasking: Ability to handle urgent schedule disruptions while managing routine administrative tasks.
Communication & Negotiation: Clear, calm, and assertive communication when handling staff shift queries or last-minute coverage requests.