Business Systems Analyst

JOB SUMMARY

Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

. Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.

. Write functional specifications of user needs for application development, enhancements, and testing.

. Analyze user requirements, procedures, and problems to improve existing systems.

. Prepare functional, systems and program specifications.

. Prepare project plans and implementation schedules.

. Confer with organizational units involved to determine requirements.

. Maintain and develop documentation for responsible area.

. Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development

. Prepare project plans and schedules.

. Provide status updates of assigned projects.

. Recommend/conduct training.

. Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.

. Serve as escalation point for troubleshooting issues.

. Maintain a good working relationship with customers and vendors.

. Ensure 100% adherence to all IT and department policy, processes and procedures.

. Participate in the exchange of ideas and information within the department.

. Ask questions encourage input from team members.

. Provide regular updates to appropriate managers.

. Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

. Drive continuous improvement through trend reporting analysis and metrics management.

. Assure that procedures and work instructions are efficient and not redundant.

. Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.

. Demonstrate a commitment to customer service anticipate, meet and exceed expectations by solving problems quickly and effectively making customer issues a priority.

. Confer with reporting manager on complex or unusual situations.

. Establish new measurement systems if/where possible.

. Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

. Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)

. Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

. Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

. Maintain discretion and confidentiality in all areas pertaining to the IT systems.

. Understand and embrace the business and IT strategic direction.

. Comply and follow all procedures within the company security policy.

. May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

. Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job

. Strong communications and customer service skills

. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

. Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

. Bachelor's Degree required.

. Degree in Computer Science or Management Information Systems preferred.

. Minimum 2 to 5 years work experience in a related position.

. Or an equivalent combination of education, training or experience.