Business Support Executive

Job Responsibilities:

• Process Purchase Requisitions (PR) and Purchase Orders (PO) in accordance with procurement policies and SLA timelines.

• Liaise with vendors, suppliers, and internal stakeholders on quotation, pricing, stock availability, and delivery arrangements.

• Handle vendor onboarding process, including collection and verification of supporting documents and compliance requirements.

• Monitor procurement status and ensure timely follow-up on pending orders, deliveries, and invoicing matters.

• Maintain proper procurement records, documentation, and system updates.

• Support vendor evaluation, and procurement process improvement initiatives.

• Assist in preparing procurement reports, trackers, and operational statistics when required.

• Handle incoming hotline calls and ensure timely response to customer enquiries.

• Achieve KPI for answered calls and maintain the required pickup rate performance.

• Perform any other ad-hoc duties assigned by the management.

Requirements:

• Minimum Diploma or equivalent

• Minimum 1-3 years of experience in procurement, purchasing, or administrative support role.

• Familiar with PR, PO, vendor onboarding, and procurement processes.

• Good communication and coordination skills with vendors and internal stakeholders.

• Able to work independently, prioritize tasks, and meet tight timelines.

• Detail-oriented with strong follow-up and problem-solving skills.

• Good teamwork and customer service mindset.

• Comfortable handling hotline calls and customer enquiries when required.

• Proficient in Microsoft Excel, Word, and ERP systems (e.g. NAV / Business Central).

• Candidates with experience in procurement operations or order processing will have an added advantage.