Business Project Manager (Retail Banking, 1-year renewable contract)

Key Responsibilities

• Lead and manage multiple related projects/change requests (CRs) end-to-end, ensuring delivery within scope, budget, and timeline.
• Develop and execute detailed project/CR plans, including deliverables, milestones, resource allocation, and risk management.
• Gather, analyse, and define functional and non-functional requirements, ensuring alignment between business, operations, and technology teams.
• Collaborate with Business Specialists and Technical Delivery Managers to manage stakeholders, expectations, escalations, and scope changes.
• Prepare investment approval requests, organise/facilitate Steering Committee and Working Group meetings, and manage governance processes.
• Oversee risk and issue management, including escalation, mitigation, and tracking.
• Ensure adherence to SDLC processes, methodology, and quality standards.
• Report project progress to stakeholders at various levels, ensuring clear, consistent communication.
• Support pre-project planning, including business case development and investment proposals.
• Define solutions with Solution Architects and System Analysts, and validate through test planning and execution with Test Managers.
• Manage quarterly release change requests (QRs) end-to-end in collaboration with product owners.

Key Requirements

• Bachelor's degree in Computer Science, Information Systems, or related discipline; 810 years relevant experience.
• 1015 years of progressive management experience inlarge-scale Project & Programme Management.
• Strong expertise inrequirements analysis, documentation, and process design.
• Proven experience leadingcross-functional and cross-regional teams.
• Project Management certification (PMP, PRINCE II) and Business Analysis certification are advantageous.
• Strongvendor managementskills.
• Excellent communication skills, with the ability to engage both business and technical stakeholders, including senior management.
• Demonstrated experience managing project/programme budgets of>$10 million.
• Strong problem-solving, analytical, and organisational skills; able to multi-task and perform under pressure.
• Leadership qualities: proactive, independent, with high integrity and ability to influence and negotiate.
• Domain expertise inRetail Banking, especially projects involving Operations and Contact Centre.
• Technical/business analysis skills including capability assessment, requirements elicitation, and translating requirements into testing and validation.