Business Process Owner Operations - Asia

About the Role

LVMH Beauty is undergoing a significant transformation of its back-office processes and systems through the Finance & Operations Convergence for Unified Solutions (FOCUS) program.

As part of the FOCUS Program, the Business Process Owner Operations - Asia plays a critical role in ensuring the successful business deployment of SAP S/4 Hana Public Cloud Retail across the region. Acting as the senior regional business counterpart to the rollout organization, this role is responsible for driving business process alignment, supporting the adoption of the global Core Model, and ensuring that regional business requirements are appropriately reflected within the deployment framework.

The role reports directly to the Rollout Director Asia, with a functional reporting relationship to the Core Team Business Lead based in Paris.

1. Business Leadership, Process Design and Core Model Adoption

• Act as the Local BPO for SAP deployments and its satellites systems across Asia, covering Operations and related business processes, ensuring alignment with the global program framework and target operating model.
• Serve as the primary regional business representative throughout the deployment lifecycle.
• Ensure business requirements are accurately captured, challenged, and translated into coherent process and solution design.
• Drive the regional adoption of the global Core Model, ensuring consistency with program objectives while taking into account relevant local business specificities.
• Identify and assess local process gaps and business requirements, and structure recommendations to support alignment and arbitration with the Core Team.
• Contribute to the evaluation of impacts, trade-offs, and implementation implications associated with process design choices, ensuring they support both business priorities and long-term transformation objectives
• Ensure that regional process design remains compliant with global standards while appropriately reflecting local operational and organizational realities.
• Contribute to the business validation of solution design, ensuring operational relevance, process consistency, and alignment with target business objectives.
• Promote a disciplined and value-driven approach to deployment, balancing standardization, business fit, and execution pragmatism.

2. Operations expertise

• Including Direct Purchases, Sales Order Management, Warehouse Management

3. Stakeholder Engagement, Change Support & Business Readiness

• Build and maintain strong relationships and effective coordination with key regional and local stakeholders, including market leadership, functional teams, deployment teams, and the Core Team.
• Act as a trusted business partner to the Rollout Director and deployment leadership on all business process-related matters.
• Support change management efforts in close collaboration with the dedicated change management team, helping to facilitate business engagement and transformation readiness.
• Contribute to the successful adoption of new processes and ways of working across the region.
• Support key business readiness activities, including user acceptance testing, training preparation, go-live readiness, and hypercare preparation, in coordination with the relevant teams.
• Anticipate business adoption risks and organizational challenges, and contribute to mitigation plans to support successful deployment outcomes.

4. Governance, Coordination & Regional Representation

• Provide clear and timely visibility on business process topics, key risks, local requirements, design issues, and readiness concerns.
• Represent the regional business perspective in governance forums, working groups, and decision-making discussions.
• Support the preparation of materials, recommendations, and escalations required for governance and arbitration processes.
• Ensure that all regional business activities are conducted in line with program governance, standards, methodologies, and delivery expectations.

Requirements

• Master's degree or equivalent in Business Administration, Supply, Information Systems, Engineering, or a related discipline.
• Minimum 7 years of experience in ERP-enabled transformation, business process management, deployment programs, or related business leadership roles.
• Strong expertise in Operations processes and related domains, combined with the ability to operate effectively in cross-functional and transformation-driven environments.
• Proven experience in large-scale ERP implementation or business transformation programs within complex, international organizations.
• Solid understanding of process design, Core Model deployment, and the business implications of global template adoption.
• Demonstrated leadership capabilities, with experience managing teams and influencing stakeholders across multiple countries and functions.
• Strong communication, facilitation, and stakeholder management skills, with the ability to operate effectively across business and IT interfaces.
• Ability to structure complex topics, formulate recommendations, and support cross-functional decision-making and arbitration.
• Pragmatic, resilient, and collaborative mindset, with a strong sense of ownership and delivery focus.
• Experience in retail, luxury or cosmetics environments would be an advantage.
• Willingness to travel across the region as required.