Business Process Owner / Business Process Analyst / Process Documentation Specialist

Role Description

These roles help organisations define how work gets done, identify where it breaks down, and make improvements that teams can apply consistently. They work with frontline staff, managers, and system owners to clarify responsibilities, improve handovers, and measure the effect of changes.

The Business Process Owner is accountable for how an end-to-end process performs. They set service targets and control requirements, resolve trade-offs between departments, and approve changes within their remit. The Business Process Analyst maps workflows, analyses delays, errors, and rework, and tests whether proposed changes address the underlying causes. The Process Documentation Specialist turns agreed workflows into clear procedures, work instructions, and checklists, verifies them with the people who use them, and keeps published versions up to date.

Qualifications

• Diploma or degree in Business Administration, Operations Management, Information Systems, or a related field, or equivalent practical experience.
• Experience in process ownership, business analysis, process improvement, or technical documentation relevant to the position.
• Ability to interview stakeholders and document process steps, handovers, decision points, and exceptions.
• Familiarity with process mapping tools, spreadsheets, and document management systems.
• For process owner roles, experience setting performance targets, defining responsibilities and controls, and leading improvements across departments.
• For analyst roles, experience mapping current and proposed workflows, investigating root causes, and measuring changes in cycle time, error rates, or rework.
• For documentation roles, experience writing standard operating procedures and work instructions, coordinating reviews, and managing document versions and approvals.
• Clear communication skills and the ability to explain how a proposed change affects the people, systems, and teams involved.