Business Process Analyst

Responsibilities

• Participate in the full development lifecycle, encompassing requirements gathering, solution design, build, testing, deployment, and ongoing maintenance
• Partner with stakeholders across the organisation to carry out business process re-engineering initiatives
• Run workshops and one-on-one sessions with process owners and end-users to gain a comprehensive understanding of existing workflows
• Pinpoint inefficiencies, duplications, and bottlenecks, then recommend streamlined future-state processes
• Capture re-engineered processes in clear documentation and coordinate with relevant stakeholders so solutions are delivered to specification
• Contribute to change management by producing training assets such as user guides, quick reference materials, and e-learning content, and running training sessions tailored to various user groups
• Collaborate with stakeholders on solution design, converting agreed process requirements into functional automation builds and websites using M365 suite, SharePoint, Power BI, and Power Automate
• Carry out testing alongside stakeholders to confirm all requirements are met, and resolve any defects or bugs uncovered
• Sustain and enhance deployed solutions on platforms such as Optical and ISOMER, ensuring robustness and offering technical support during transition to operations
• Take on any additional duties that may be assigned from time to time

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Analytics, or a related discipline
• Minimum 3 years of experience in business analysis, process improvement, and software development
• Hands-on exposure to automation tools such as M365 suite (SharePoint, Power BI, Power Automate) or scripting languages proficiency in web development technologies and Whole-of-Government web hosting environments (e.g. Optical, ISOMER) familiarity with Government IM on Procurement and the government ICT landscape exposure to IT risk assessment and compliance activities
• Solid grasp of the full software development lifecycle, including testing and deployment phases
• Strong stakeholder management skills balancing analytical and people aspects, ability to communicate technical concepts clearly to non-technical audiences, collaborative cross-functional team player, and self-motivated

Clarence Khoh
R1552376