Business Process Analyst

Key Responsibilities

• Supporting the end-to-end development lifecycle, including requirements gathering, solution design, development, testing, deployment, and ongoing maintenance.
• Engaging stakeholders across the organisation to carry out business process re-engineering activities.
• Facilitating workshops and interviews with process owners and end-users to gain a clear understanding of existing workflows.
• Identifying inefficiencies, duplicated efforts, and bottlenecks, and recommending streamlined future-state processes.
• Clearly documenting the agreed re-engineered processes and working closely with relevant stakeholders to ensure solutions are developed according to specifications.
• Supporting change management efforts by preparing training materials such as user guides, quick reference guides, and e-learning resources, as well as delivering training programmes tailored to different user groups.
• Co-creating solution designs with stakeholders by translating agreed process requirements into functional automation solutions and websites.
• Conducting testing with relevant stakeholders to ensure all requirements are met, and resolving identified issues or bugs.
• Maintaining and enhancing solutions to ensure they are robust, while providing technical support during the transition to operations.
• Performing any other duties as assigned.

The ideal candidate should have:

• At least 3 years of experience in business analysis, process improvement, and strong software development skills, with exposure to automation tools such as, but not limited to, the M365 suite, including SharePoint, Power BI, Power Automate, or scripting languages.
• Proficiency in relevant web development technologies for the solutions being built, as well as experience with Whole-of-Government web hosting environments such as Optical or ISOMER.
• Experience across the full software development lifecycle, including testing and deployment.
• Ability to work collaboratively in a cross-functional team and explain technical concepts clearly to non-technical stakeholders.
• Familiarity with Government Instruction Manual on Procurement.
• Good understanding of the government ICT environment.
• Strong stakeholder management skills, with the ability to balance both analytical and people-related aspects.
• A team-oriented and self-motivated working style.
• Experience in IT risk assessment and compliance activities.
• Experience with government or enterprise IT environments will be an advantage.