This is a 12-months contract hire.
Responsibilities
- Process and approve vendor invoices accurately and on time, ensuring compliance with contractual terms and coordinating with Finance for timely payments.
- Conduct regular audits of telecom and mobile lines to identify discrepancies and work with IT and Telecom teams to resolve issues.
- Manage telecom service requests through ticketing or task management systems, ensuring requests are tracked and resolved within agreed SLAs.
- Act as a point of contact for user issues and escalations, investigating and resolving concerns in a timely and customer-focused manner.
- Support process improvement initiatives by identifying inefficiencies, recommending enhancements, and assisting with project-related tasks such as data analysis, documentation, and coordination.
Requirements:
- 2-3 years of hands-on experience in operational support, invoice management, and project coordination, preferably within telecommunications or a related industry.
- Bachelor's degree in Business, Telecommunications, or a related field, or equivalent practical experience.
- Strong analytical skills with the ability to interpret data and support decision-making.
- Highly detail-oriented, organized, and capable of managing multiple priorities concurrently.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with project or task management tools.
- Operational support experience, Vendor and user management experience and end-to-end invoice management (full invoice lifecycle) experience.
