Job Purpose
MTS Healthgroup is seeking dynamic and passionate Business Operations & Clinical Managers to lead our growing physiotherapy clinic expansion to Dubai and Kuala Lumpur. This unique dual-role position combines clinical excellence in physiotherapy and/or Pilates with strong operational leadership.
You will be responsible for ensuring smooth daily operations, delivering exceptional client care, leading a diverse team, and driving the overall growth and performance of the clinic. The ideal candidate is both a skilled clinician and an efficient business manager - someone who thrives on improving systems, inspiring teams, and enhancing patient outcomes.
Responsibilities
Clinical Responsibilities
- Deliver high-quality physiotherapy and/or Pilates-based rehabilitation sessions following evidence-based practice.
- Conduct thorough assessments, design individual treatment plans, and track client progress.
- Maintain accurate clinical documentation in line with local authority and international standards.
- Ensure consistent delivery clinical protocols and service excellence.
- Mentor and guide junior physiotherapists and Pilates instructors to ensure ongoing clinical development.
Operational & Business Management
- Oversee the daily operations of the clinic, including scheduling, resource allocation, and staff coordination.
- Manage budgets, control expenses, and monitor profitability through key performance indicators (KPIs).
- Support marketing initiatives, community engagement, and referral partnerships to grow the client base.
- Supervise inventory, maintenance, and vendor relationships for clinical equipment and consumables.
- Implement and uphold operational systems, policies, and workflows to ensure consistency across all branches.
- Prepare monthly operational and financial reports for senior management.
Compliance & Quality Assurance
- Ensure all operations comply with local healthcare regulations
- Maintain licensing, safety, and hygiene standards within the clinic.
- Conduct periodic internal audits and prepare for regulatory inspections.
- Utilise resources effectively to ensure cost effectiveness in service delivery and postive growth in company
Leadership & Team Development
- Lead and motivate a diverse team of clinicians, front-desk staff, and administrators.
- Oversee performance reviews, training programs, and team development initiatives.
- Promote a positive and patient-centered workplace culture aligned with company mission and values.
Skills / Qualifications
- Bachelor's or Master's degree in Physiotherapy or related healthcare/business management certifications
- Valid professional registration with AHPC in Singapore
- This position is for Singaporean/PR only
- Minimum 5 years of clinical experience, with at least 2 years in a leadership or operations role.
- Strong knowledge of physiotherapy, Pilates, and rehabilitative movement therapy.
- Proven experience managing clinic operations and optimizing performance metrics.
- Excellent leadership, organizational, and communication skills.
- Proficiency in clinic management software and reporting tools.
- Willingness to work in a hands-on capacity and contribute to both clinical and operational functions.
