Business Operations Manager, APAC

Supply Operations Manager, APAC

Candidate Profile:

This goal-oriented, creative, industry-expert Supply Operations Manager should be excited to jump right in to support the acquisition team in growing supply combining a deep understanding of the experiences industry with creative vision and business acumen. They should be energized by complexity, thrive in ambiguity and motivated by the challenge of optimizing processes. They are deeply collaborative & able to work across functions and time zones to drive business impact

Examples Deliverables:

1. Industry Awareness, Trend-Spotting & Sourcing Identify and source activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region-specific leads lists.

2. Sales Operations Support the Operator Experiences Supply Team to acquire Experiences by managing leads through internal funnels, tracking systems & tools and reporting on output. Build full expertise on acquisition funnel and strong relationships with regional and global stakeholders. Come up with creative solutions and tactics to speed up acquisition and push past friction.

3. Optimization & Retention Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings.

4. Communication & Collaboration Provide regular project updates & actionable feedback to cross-functional leads. Effectively size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases to remove blockers & friction points.

5. Tracking & Reporting Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report on both positive & negative performance trends, with a solution-oriented mindset. Stay up-to-date on best practices & internal training.

6. Quality & Alignment to Brand Vision Ensure that acquired supply meets the quality bar to align with our Experiences brand vision. Align leads with taste and quality measures set forth by cross-functional stakeholders.

Your Expertise:

8+ years in supply acquisition, partnerships, account management or sales roles

Bachelor's degree or equivalent experience in related fields.

Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends.

Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts.

Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.

Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)

Accountability for results with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted

Point of reference for the Operator Management Team on all things process and sales operations

Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope