Position: Business Operations Executive
Job Description:
The Business Operations Manager oversees the daily operations to ensure efficiency, excellent customer service, and smooth workflow.
This role manages staff, coordinates inventory and purchasing, supports sales activities, and helps maintain a well-organized shop environment.
Key Responsibilities:
- Manage day-to-day shop operations, both retail and corporate
- Manage emails, respond and/or direct them to appropriate person.
- Manage Company WhatsApp and liase with customers
- Work closely with Directors and senior florists on new orders/event planning
- Prepare and send sales invoices.
- Coordinate deliveries and ensure timely, accurate order fulfilment
- Housekeeping - Oversee inventory levels, order supplies for the studio
- Maintain shop cleanliness and maintenance.
- Ensuring monthly claims and Overtime is submitted in a timely manner.
- Tracking of employees birthdays/gifts.
- Work closely with senior florists on part time rostering
- Help with floristry work when required.
Qualifications:
- Experience in operations management / Accounting /HR Preferred (floral experience a plus)
- Passion for floristry industry and willingness to learn and adapt
- Strong organizational and communication skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of budgeting and inventory management
- Proactive
- Comfortable with using computers, simple software
