Business Operations Associate Customer & Project Delivery

About the role

We are looking for a proactive and organised Business Operations Associate – Customer & Project Delivery to coordinate customer orders, project execution and service delivery for our ICT solutions and services.

You will work closely with customers, commercial finance, procurement, logistics and technical teams to keep projects moving smoothly from order confirmation through to completion. We value someone who takes ownership, learns quickly and assesses situations independently, while seeking guidance and escalating issues when needed.

This role offers opportunities to develop your capabilities in customer operations, project coordination and process improvement, with potential to take on broader responsibilities as your capabilities grow.

Key Responsibilities

• Coordinate customer and project delivery: Serve as the main operational contact for customers, providing timely updates on orders, delivery schedules and service arrangements.
• Support project execution: Coordinate project handovers, equipment deliveries, technical service schedules and customer site requirements with finance, procurement, logistics and technical teams.
• Track timelines and follow through: Maintain project schedules, milestones and action trackers, following up proactively as well as addressing and escalating risks promptly.
• Manage delivery documentation: Maintain accurate order confirmations, delivery documents, service reports and customer completion acknowledgements.
• Support project closure: Confirm that required deliverables and acceptance documents are complete.
• Identify and address delivery risks: Assess customer concerns, delays and scope changes, coordinate practical solutions and escalate matters requiring approval.
• Improve operational processes: Help standardise workflows, checklists and documentation to improve accuracy, consistency and efficiency.
• Team management: Lead and coordinate the Operations Support team, providing guidance, monitoring performance, and ensuring timely completion of tasks and deliverables.

Requirements

• Diploma or bachelor's degree in Business Administration, Project Management, Information Technology or a related discipline.
• One to three years of relevant experience preferred in customer operations, order management, project coordination or service delivery. Fresh graduates with strong coordination skills and a willingness to learn are welcome to apply.
• Strong customer communication, with the ability to coordinate effectively with clients
• Independent learner with strong ownership,with the initiative to assess situations, ask informed questions, learn unfamiliar processes
• Proactive and resourceful, with the initiative to assess situations, ask informed questions, learn unfamiliar processes and follow tasks through to completion.
• Strong team management and communication skills, with the ability to guide and collaborate effectively with colleagues.
• Organised and attentive to detail, with the ability to manage multiple priorities and adapt to changing business needs
• Proficiency in Microsoft Office; familiarity with CRM, ERP or order management systems is an advantage.
• Good written and spoken English; Chinese proficiency is an advantage for liaising with Chinese-speaking customers and counterparts.
• Experience in ICT or technology service delivery is an advantage.