Your new company
Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer
Location: Kallang
Work hours: Monday - Friday 8.30am - 6pm
Your new role
Core Operations
- Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
- Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
- Process contractor invoices and ensure timely payments.
- Manage invoicing and collection of payments from residents.
Reporting & Analysis
- Prepare management reports and dashboards to track operational performance.
- Analyze data trends to identify areas for improvement and support strategic planning.
- Administrative & Project Support
- Assist the management team with project coordination and administrative tasks.
- Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.
Governance and Process Improvement
- Lead the transition of the billing process to reduce manual intervention and optimize manpower.
- Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity
- Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
- Ensuring regulatory and operational compliance
- Driving continuous improvement
What you'll need to succeed
- Minimum 3-5 years of experience in administration, backend operations and process improvement
- Proven experience in defining, mapping and maintaining process frameworks
- Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI, Salesforce for resident or customer relationship management, ServiceNow for workflow automation, ticketing, or service management.
What you'll get in return This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.
What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [Confidential Information] for a confidential discussion. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
EA Reg Number: R1660446
EA License Number: 07C3924
Company Registration No: 200609504D
