Business Operation Analyst

Key Responsibilities

• Manage and monitor order backlogs, track order status, identify fulfillment risks, and drive timely resolution of shipment delays.
• Coordinate daily and weekly shipment execution to achieve quarterly shipment targets and meet customer delivery commitments.
• Monitor customer requirements, prioritize urgent orders, and ensure timely fulfillment of committed shipment dates.
• Coordinate with supply planning, manufacturing, logistics, and regional stakeholders to improve shipment timelines and delivery predictability across APJ.
• Use SAP ERP or SAP S/4HANA to monitor order status, analyse backlog data, maintain data accuracy, and generate fulfillment reports.
• Identify supply constraints, order processing gaps, and potential shipment delays, escalating risks and coordinating corrective actions with relevant teams.
• Prepare regular backlog, shipment performance, and risk reports, providing visibility into progress against quarterly targets.
• Collaborate with cross-functional teams across countries and time zones to resolve order fulfillment issues and maintain operational efficiency.
• Identify process improvement opportunities and leverage digital and AI-enabled tools to streamline reporting, data analysis, and fulfillment operations.

Requirements

• 3–5 years of relevant experience in order fulfillment, backlog management, supply chain operations, logistics, or customer operations.
• Mandatory: Hands-on experience with SAP ERP or SAP S/4HANA.
• Fluent in English, with strong written and verbal communication skills.
• Strong analytical, reporting, and problem-solving skills with excellent attention to detail.
• Proven ability to manage multiple priorities, work under tight deadlines, and take ownership of shipment targets.
• Strong stakeholder management and coordination skills across functions, countries, and time zones.
• Adaptable and proactive, with the ability to respond quickly to changing customer requirements and supply priorities.

EA License Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA