Business Development Support Executive

About the Opportunity

• Bring the service excellence of hospitality and the precision of logistics into international business operations.
• EngineeringEdge is looking for a proactive, service-orientated Business Development Support Executive to support our international Business Development team in customer relationship management, order fulfilment, and logistics coordination.
• We welcome candidates from diverse professional backgrounds, including experienced shipping and logistics coordinators, former airline cabin crew, and hospitality professionals who are passionate about delivering exceptional customerexperiences.
• At Engineering Edge, we believe outstanding customer service goes beyond responding to enquiries. We aim to deliver a concierge-style customerexperience, where customers receive personalised attention, proactivecommunication, reliable follow-through, and seamless coordination from orderconfirmation to final delivery.
• In this role, you will serve as a dedicated point of contact for customers, ensuring their requirements are understood, their orders are managed efficiently, and their expectations are consistently met.
• You will work closely with our Business Development, production, and supply chain teams to provide a professional, responsive, and customer-centric experience across international markets.
• This is an opportunity to combine exceptional service standards with operational excellence in a global business environment.

Key Responsibilities

1. Concierge-Style Customer Service & Relationship Management

Deliver a personalised, proactive, and seamless customer experience throughout the order fulfilment journey.

• Serve as a key point of contact for customers, providing attentive, professional, and personalised support.
• Build positive customer relationships through consistent communication, responsiveness, and reliable follow-through.
• Anticipate customer needs and proactively provide relevant information, updates, and solutions before they are requested.
• Take ownership of customer enquiries and requests, ensuring matters are followed through to satisfactory resolution.
• Coordinate with internal departments to resolve customer concerns efficiently while minimising inconvenience.
• Provide clear and timely updates on order progress, production schedules, and shipment arrangements.
• Manage customer expectations professionally, particularly when handling delays, changes, or unexpected challenges.
• Demonstrate the service mindset associated with premium hospitality, ensuring customers feel valued, informed, and well-supported.

Our Service Philosophy:

• We expect our Business Development Support team to deliver the same level of attentiveness, professionalism, anticipation, and personal accountability associated with high-quality concierge and hospitality services.
• Customers should never need to repeatedly chase for information or wonder about the status of their orders.

2. Sales Order Processing & Documentation

• Coordinate and process customer orders from confirmation through fulfilment.
• Prepare and maintain essential sales documentation, including:
• Product Request Forms (PRF) Product Costing Sheets Sales Confirmations Proforma Invoices Technical Drawings
• Verify order details, product specifications, quantities, pricing, and delivery requirements.
• Ensure documentation is accurate, complete, and properly maintained.
• Follow up proactively on outstanding information, approvals, or documentation to prevent processing delays.
• Maintain clear records and ensure order information is readily accessible to relevant stakeholders.

3. Shipment Monitoring & Logistics Coordination

• Monitor shipment schedules, estimated departure dates (ETD), and estimated arrival dates (ETA).
• Coordinate with logistics and supply chain teams to obtain accurate and timely shipment information.
• Track shipping milestones and identify potential delays or discrepancies.
• Proactively update customers on shipment status, expected departure dates, and delivery arrangements.
• Anticipate potential shipment disruptions and coordinate appropriate follow-up actions.
• Maintain accurate shipping records and assist with shipment-related enquiries.
• Ensure customers receive clear and consistent communication throughout the shipping process.
  
  

4. Production & Supply Chain Coordination

• Liaise with production and supply chain teams to monitor order progress and manufacturing schedules.
• Track production lead times and ensure alignment with committed delivery dates.
• Follow up on production status, order readiness, and potential schedule changes.
• Identify and escalate potential delays before they affect customer commitments.
• Coordinate internally to resolve operational challenges and minimise disruption to customers.
• Ensure smooth transitions between order processing, production, and shipment.

5. Customer Relationship Management (CRM)

• Maintain accurate customer records, order details, and communication history within the CRM platform.
• Update order status, customer interactions, and outstanding follow-up actions.
• Track customer requests and ensure timely completion of commitments.
• Support the Business Development team with CRM data management and reporting.
• Ensure customer information is organised, accurate, and accessible for effective relationship management.
• Identify recurring customer concerns and opportunities to improve service efficiency.
  
  

6. Business Development & Administrative Support

• Provide operational and administrative support to the international Business Development team.
• Coordinate customer documentation, order-related enquiries, and internal follow-up activities.
• Facilitate effective communication between customers, sales representatives, production, and supply chain teams.
• Support the preparation of customer-related reports and business documentation.
• Identify opportunities to streamline internal coordination and improve the overall customer experience.
• Maintain high standards of professionalism, accuracy, responsiveness, and accountability.

Who We Are Looking For
Ideal Professional Background
We welcome applicants from two key professional backgrounds:

A. Shipping, Logistics & Sales Coordination Professionals

• Preferably 2-3 years of experience in shipping, logistics coordination, export administration, sales coordination, or order processing.
• Experience in manufacturing, international trading, freight forwarding, or export-oriented businesses is advantageous.
• Familiarity with international shipping processes, export documentation, and shipment tracking.
• Experience coordinating with factories, freight forwarders, shipping agents, or supply chain teams is preferred.

B. Former Cabin Crew & Hospitality Professionals
Former airline cabin crew and candidates from the hospitality industry are strongly encouraged to apply.
We particularly welcome individuals with experience in:

• Airline cabin crew and premium passenger services.
• Hotel guest relations and concierge services.
• Front office operations and hospitality customer service.
• Luxury hospitality, premium customer experience, or service-orientated roles.

Candidates from these backgrounds should demonstrate:

• A strong service mindset and commitment to delivering exceptional customer experiences.
• The ability to anticipate customer needs and provide personalised, attentive service.
• Excellent communication, interpersonal, and relationship-building skills.
• Confidence in handling customer requests, complaints, and unexpected situations professionally.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities.
• A willingness to learn order processing, logistics coordination, and international business operations.

Prior shipping or logistics experience is not mandatory for candidates from airline or hospitality backgrounds. Relevant training and guidance will be provided to help successful candidates develop the necessary operational and technical knowledge.

Skills & Attributes
Customer Service Excellence

• Strong customer-first mindset with a genuine passion for service excellence.
• Ability to deliver a personalised, concierge-style customer experience.
• Proactive approach to anticipating customer needs and communicating updates.
• Strong sense of ownership and accountability for customer requests and commitments.
• Excellent interpersonal skills, patience, professionalism, and empathy.
• Ability to remain composed and solution-orientated when managing challenging situations.
• Confidence in communicating with international customers from diverse cultural backgrounds.

Operational & Organisational Skills

• Highly organised with excellent attention to detail.
• Strong follow-up skills and the ability to manage multiple customer orders and priorities simultaneously.
• Ability to coordinate effectively across departments.
• Proactive problem-solving skills, particularly when handling unexpected changes or delays.
• Willingness to learn and understand product specifications, production processes, and logistics requirements.
• Ability to work independently while maintaining close communication with internal stakeholders.

Technical & Communication Skills

• Good written and verbal communication skills in English.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Familiarity with CRM or ERP systems is advantageous.
• Knowledge of shipping documentation, ETD/ETA tracking, and logistics coordination is an advantage but not mandatory for hospitality candidates.
• Comfortable working with digital systems, documentation, and structured business processes.

What Success Looks Like in This Role
We are looking for someone who combines the attentiveness of a concierge, the organisational discipline of a logistics coordinator, and the accountability of a business support professional.

A successful candidate will:

• Anticipate rather than react: Keep customers informed without waiting for them to request updates.
• Take ownership: Follow customer requests and orders through to completion instead of simply passing information between departments.
• Deliver personalised service: Understand individual customer requirements and provide thoughtful, professional support.
• Coordinate seamlessly: Work effectively across internal departments to ensure smooth order fulfilment.
• Resolve issues proactively: Identify potential problems early and coordinate solutions before they escalate.
• Build customer confidence: Ensure customers feel supported and can rely on Engineering Edge to deliver on its commitments.
  
  

Our expectation is simple:
Customers should experience the convenience,attentiveness, and confidence of a premium concierge service, supported by theefficiency and reliability of a professional international business operation.