Job Description
About CaterSpot
CaterSpot is Singapore's leading corporate food delivery and workplace food platform. We partner with restaurants, caterers, cafés and food groups to serve companies across daily meal programs, catering, events and pantry solutions.
As we continue to grow, we are looking for a commercially driven Merchant Acquisition Manager to expand and strengthen our merchant network across Singapore.
The Role
You will be responsible for identifying, approaching and signing high-quality merchants onto the CaterSpot platform.
This role requires someone who is equally comfortable walking into an independent restaurant and speaking directly with the owner as they are presenting to the management team of a major restaurant chain or catering group.
You must be fluent in both English and Mandarin, with the confidence and ability to conduct full sales pitches, negotiations and relationship-building conversations in Mandarin with restaurant owners who may not speak English.
You will manage the full merchant acquisition cycle, from prospecting and pitching through negotiation, contracting and handover to the onboarding team.
Key Responsibilities
- Build and manage a strong pipeline of restaurants, caterers, cafés, bakeries and food groups.
- Acquire merchants ranging from single-outlet independent restaurants to major restaurant chains and established catering groups
- Conduct sales pitches, commercial discussions and negotiations in both English and Mandarin
- Build relationships with non-English-speaking restaurant owners and clearly communicate CaterSpot's value proposition in Mandarin
- Identify gaps in CaterSpot's merchant coverage, cuisines, price points and geographic reach
- Conduct outbound prospecting through calls, emails, referrals, networking and in-person visits
- Meet restaurant owners, founders, general managers and senior decision-makers
- Negotiate commercial terms, commission structures, pricing and partnership conditions
- Manage the full sales process from initial contact through contract signing
- Prepare tailored proposals for larger restaurant chains and catering groups
- Maintain accurate pipeline, activity and conversion data in the CRM
- Work closely with Merchant Operations, Sales, Marketing and Account Management to ensure successful merchant launches
- Represent CaterSpot at relevant industry events, networking sessions and partner meetings
- Develop long-term relationships with key merchant groups and strategic partners
What We're Looking For
- Previous experience in merchant acquisition, partnerships or business development
- Proven experience signing restaurants, retailers, merchants or other business partners
- Fluency in spoken English and Mandarin is mandatory
- Strong ability to pitch, negotiate and close partnerships entirely in Mandarin
- Comfortable speaking with Mandarin-speaking restaurant owners who may have limited or no English proficiency
- Experience working for a food delivery platform, marketplace, payments company, e-commerce platform, POS provider or another merchant-focused business is highly preferred
- Ability to manage both high-volume acquisition of independent merchants and longer, more complex negotiations with enterprise groups
- Strong prospecting, pitching, negotiation and closing skills
- Comfortable conducting in-person meetings and visiting restaurant and catering locations across Singapore
- Commercially minded, persistent and highly target-driven
- Strong relationship-building and stakeholder-management skills
- Able to work independently and take ownership of the entire acquisition funnel
- Existing relationships within Singapore's restaurant, catering or hospitality industry would be an advantage
What Success Looks Like
- Consistently achieving monthly merchant acquisition targets
- Signing a healthy mix of independent restaurants, multi-outlet brands and strategic food groups
- Successfully acquiring Mandarin-speaking restaurant owners and operators
- Improving CaterSpot's merchant coverage across key cuisines, locations and price categories
- Building a reliable pipeline of qualified merchant opportunities
- Acquiring merchants that become active, high-performing partners on the CaterSpot platform
Why Join CaterSpot
- Join a fast-growing company operating at the intersection of food, technology and corporate services
- Work with some of Singapore's leading restaurants, caterers and food groups
- Take ownership of a highly visible and commercially important function
- Competitive salary with performance-based incentives
- Opportunity to grow into a senior merchant partnerships or acquisition leadership role
More Info
Key Skills
About Company
