Business Operations & Strategy
- Oversee daily operations across retail and e-commerce channels
- Manage retailer purchase orders, order fulfilment, and logistics to ensure timely and accurate deliveries.
- Grow revenue from retail partners through marketing partnerships and onboard new retail partners.
- Maintain strong relationships with retail partners, suppliers, and platform stakeholders.
- Drive efficiency by implementing and refining SOPs for inventory, order flow, and reporting.
- Monitor P&L performance, highlighting opportunities for cost savings and revenue growth.
Sales & E-commerce Management
- Collaborate with marketing team, interns, or agencies to execute campaigns that drive sales and brand visibility.
- Track and analyse sales performance by channel, recommending strategies to accelerate growth.
- Monitor competitor activities and market trends to identify new product and brand opportunities.
Inventory & Supply Chain
- Conduct monthly stocktakes.
- Oversee warehouse management and stock movements.
Team & People Management
- Supervise a small team.
- Assign clear responsibilities, tasks, and timelines, ensuring accountability.
- Conduct weekly check-ins and provide ongoing guidance.
- Mentor and groom staff, building future leaders within the company.
Reporting & Leadership
- Provide weekly leadership updates to Founders on sales, operations, and team performance.
- Submit monthly consolidated reports covering sales, operations, stock status, and key issues.
- Act as a bridge between staff and management to ensure smooth communication.
- Contribute to strategic planning and initiatives to scale the business.
Requirements
- Bachelor's degree in Business, Supply Chain, Marketing, or equivalent professional experience.
- 3-5 years of experience in Operations, Distribution, FMCG, or E-commerce.
- Experience in the beauty FMCG sector is preferred.
- Strong leadership and people management skills.
- Solid understanding of retail distribution and e-commerce platforms.
- Hands-on, detail-oriented, and adaptable in a fast-paced SME environment.
- Proficient in Excel/Google Sheets familiarity with ERP or inventory management tools a plus.
Excellent communication, problem-solving, and analytical skills.
