COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.
RESPONSIBILITIES
Job Role Summary:
We are seeking a passionate and organised individual to join us as a Business Development & Operations Executive. This full-time role supports the planning and smooth delivery of weekend services across all centres and plays a vital role in coordinating staff, clients, and operational needs for Weekend programs.
You will need to:
Operations Support
- Coordinate weekend operations across all centres, including logistics, setup, meal flow, and centre readiness.
- Ensure that each centre follows weekend service standard practices and guidelines.
- Supervise basic clinical compliance and assist in liaising with Community Nurses on client care matters
- Serve as the first point of escalation for on-the-ground issues during weekend services.
Manpower & Staff Liaison
- Prepare and manage weekend staff rosters.
- Track attendance, replacements, and off-in-lieu planning.
- Liaise with weekday Centre Managers and support staff onboarding and training for weekend operations.
Client Coordination
- Assist in weekly client attendance monitoring, transport arrangements, and follow-up on absentees or incidents.
- Support new client onboarding and assist in conducting initial assessments with Community Nurses
- Communicate with caregivers and support updates on medication, appointments, and care needs.
Program & Activity Support
- Support the planning, preparation, and on-site execution of weekend programs and activities.
- Coordinate with volunteers and activity facilitators to ensure smooth sessions.
Reporting & Process Improvement
- Maintain weekend operations records, incident logs, and feedback summaries.
- Contribute to the documentation of the weekend's operation and support improvements in service delivery.
Business Development
- Support business expansion initiatives
- Coordinate awareness campaigns and client recruitment strategies
- Lead tracking, follow-ups, and conversion
- Support client onboarding and admission processes
- Prepare simple performance reports and track metrics such as new referrals, attendance, and feedback.
QUALIFICATIONSYou should:
- Have a minimum of 2-3 years experience in senior daycare operations, social service, or related roles
- Have strong interpersonal and coordination skills
- Be comfortable working across multiple locations
- Be able to work independently and handle multiple ongoing tasks
- Be proficient in Google Workspace (Sheets, Docs, Slides) for tracking, reporting, and communication
It would be great if you:
- Have experience in eldercare, daycare centres, or volunteer coordination
- Have good command of English and other local language/dialect to liaise with seniors
- Have familiarity with community-based programs and basic client care considerations
OTHER INFORMATION- 5-day work week including weekends
- Weekday duties include planning, client/staff/centre/vendor/volunteer coordination, and reporting
- Weekends duty includes ground supervision at centres on a rotating basis
Please note that your application will be sent to and reviewed by the direct employer - NTUC Health
