Business Development Manager

Job Scope: Business Development Manager in Marine/ Diving company

Reporting to: Commercial Director

Team: Business Development

Key Responsibilities

1. Commercial Management

. Lead and manage the commercial team to ensure all customer Requests for Quotation (RFQs) are attended to in a timely, accurate, and professional manner.

. Oversee preparation, submission, and follow-up of quotations, ensuring competitiveness and alignment with company strategy.

. Monitor quote conversion rates and identify areas for pricing or process improvements.

. Negotiate commercial terms with customers and vendors where necessary.

. Maintain strong commercial governance to ensure compliance with company policies and profitability targets.

. Support Finance in following up on outstanding accounts receivable.

2. Sales Management

. Conduct visits and deliver presentations on Lagersmith and for SGS diving services to potential clients.

. Proactively call and engage customers upon receipt of complex maintenance and repairs RFQs to clarify requirements, position value-added solutions, and discuss potential price agreements.

. Proactively call customers to seek new business opportunities, especially for days with low operational activities.

. Build and maintain strong customer relationships, acting as the primary point of contact for commercial discussions.

. Drive new business opportunities through proactive outreach, market research, and customer engagement.

. Track sales pipeline progress, ensuring alignment with revenue targets and business objectives.

. Collaborate with the operations team to ensure smooth handover from commercial to execution phases.

3. Team Leadership & Development

. Supervise, guide, train and mentor the commercial team to deliver high-quality work.

. Conduct monthly reviews of team performance, providing feedback and training where needed.

. Foster a culture of accountability, responsiveness, and customer-first mindset within the team.

. Ensure workload distribution is balanced, and deadlines are consistently met.

4. Reporting & Strategy/BD

. Provide regular reports on quotation activity, win/loss analysis, sales pipeline, and customer feedback to the Commercial Director.

. Contribute to pricing strategies, market positioning, and sales planning.

. Support the Commercial Director in developing and executing growth strategies for the region.

. Monitor industry trends and competitor activities to adjust strategies accordingly.

. Provide weekly updates on the status and developments of Key Accounts and Fleet Service Agreements (FSA) contracts

Key Performance Indicators (KPIs)

. Quotation turnaround time (RFQs responded within 2 hours during weekdays and 24 hours during weekends).

. Quote-to-win ratio and overall sales conversion.

. Revenue and margin growth against targets.

. Customer engagement metrics (calls, follow-ups, agreements reached).

. Team performance and development milestones.