Business Development Manager/Senior Manager

Key Responsibilities

1. Service Delivery & Quality Assurance

• Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
• Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
• Implement and monitor safety measures to ensure compliance during cleaning operations.
• Conduct regular audits and reviews of cleaning job reports for submission to management.

2. Financial & Resource Management

• Assist in budget planning for cleaning operations, optimizing cost efficiency.
• Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
• Identify and recommend suitable tools and technologies to improve cleaning processes.
• Develop and enforce maintenance schedules for tools, equipment, and assets.

3. Workforce Management

• Plan and facilitate work schedules, manpower deployment, and staff capability development.
• Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
• Provide operational coverage when required, including hands-on cleaning tasks.
• Ensure adherence to workplace safety and compliance standards.

4. Incident & Crisis Management

• Lead and guide teams in responding to major incidents/emergencies on-site.
• Investigate and resolve operational issues, escalating concerns to management when necessary.
• Maintain incident reporting protocols and ensure timely documentation of events.

5. Sales Management and Client Acquisition

• Develop and implement targeted sales strategies to drive revenue growth and expand market presence.
• Identify, engage, and qualify prospective clients through proactive outreach and relationship-building.
• Manage and maintain a robust sales pipeline, ensuring timely follow-ups and accurate forecasting.
• Lead contract negotiations and pricing discussions to secure profitable agreements.
• Coordinate closely with business development and operations teams to ensure smooth transition from sales to service delivery.
• Provide insightful sales reports and market intelligence to inform strategic decision-making by senior leadership.

Requirements

• Prior experience in operations management within commercial cleaning or facility services.
• Strong organizational and analytical skills to drive service improvements.
• Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
• Ability to manage budgets and optimize resources efficiently.
• Effective communication and leadership skills to coordinate with clients and teams.
• Adaptability to handle dynamic work environments and operational challenges.