Job Description

Role Overview
Existing accounts: Structured account plans, deeper stakeholder relationships, higher wallet share and broader service adoption.
New business: Qualified pipeline, new customer acquisition and conversion of targeted opportunities.
Customer success: Strong retention, renewals, executive engagement and referenceable customer relationships.
Partner ecosystem: Productive co-selling relationships and partner-sourced or partner-influenced opportunities.
Commercial discipline: Healthy recurring revenue, sustainable margins, accurate forecasting and multi-year contracts.

Key Responsibilities
1. Grow Existing Strategic Accounts

Own selected Managed Services accounts and develop structured, actionable account growth plans.
Build relationships across business, IT, operations, procurement and senior management stakeholders.
Understand customer environments, operational challenges, transformation priorities and planned investments.
Identify white-space opportunities to cross-sell, upsell and expand Innovatiq's footprint.
Convert individual service engagements into broader, longer-term Managed Services relationships.
Engage customers proactively rather than waiting for RFQs, RFPs or renewal cycles.

2. Create New Managed Services Business

Build a healthy opportunity pipeline across the Singapore market.
Initiate value-led conversations with CIOs, IT leaders, infrastructure leaders, operations teams and business stakeholders.
Develop opportunities through referrals, networking, partners, existing relationships and targeted account development.
Position Innovatiq as a strategic Managed Services partner, not simply another IT vendor.
Drive opportunities from discovery and solution shaping through proposal, negotiation and closure.

3. Drive Revenue Expansion

Increase recurring Managed Services revenue and customer wallet share.
Expand the number of services consumed by each strategic customer.
Develop renewal, expansion and multi-year contract opportunities.
Build qualified new-business pipeline and improve revenue predictability.
Apply a portfolio-growth mindset that balances customer value, revenue quality and margin.

4. Customer Success & Relationship Leadership

Act as the trusted commercial point of contact for assigned customers.
Maintain regular engagement to understand satisfaction, evolving needs and business priorities.
Align customer expectations and commercial commitments with Managed Services delivery teams.
Lead regular business reviews for strategic accounts.
Identify concerns early and coordinate internal action for timely resolution.
Translate delivered services into clear business value for customers.
Turn customer satisfaction into renewals, references and expansion opportunities.

5. Partner & Ecosystem Development

Develop productive relationships with technology vendors, distributors, service providers and strategic partners.
Identify joint customer engagement, co-selling and go-to-market opportunities.
Develop partner-sourced and partner-influenced pipeline.
Use the ecosystem to reach new customer segments and market opportunities.
Build mutually beneficial relationships that strengthen Innovatiq's capabilities and market reach.

6. Commercial & Business Acumen

Understand customer business drivers and translate them into relevant technology and service opportunities.
Develop customer-specific commercial strategies and compelling business cases.
Work confidently with revenue, margin, recurring revenue and pipeline principles.
Participate effectively in pricing, contracting and commercial negotiations.
Understand the commercial implications of SLAs, service scope, risk and resource commitments.
Balance customer value with sustainable commercial outcomes for Innovatiq.
Differentiate on value and outcomes rather than competing primarily on price.

7. Collaboration with the Head of Managed Services

Define priority accounts, target customers and market focus areas.
Build and execute strategic account development plans.
Review pipeline health, sales forecasts and conversion priorities.
Identify new service propositions and addressable market opportunities.
Coordinate sales, pre-sales, solution architects, delivery teams and partners.
Drive strategic customer engagements and executive relationships.
Strengthen the overall market positioning of Innovatiq Managed Services.

Essential Experience & Capabilities

Minimum 5-6 years of relevant professional experience, including meaningful exposure to IT or Managed Services sales and account management.
Proven experience working in the Singapore market.
Demonstrated ability to develop existing accounts and identify new business opportunities.
Strong B2B consultative selling capability and executive stakeholder engagement.
Good commercial judgement, business acumen and negotiation skills.
Ability to understand customer challenges and translate them into compelling service propositions.
Strong communication, presentation and relationship-building skills.
Ability to collaborate effectively across sales, technical, pre-sales and delivery teams.
Customer-first mindset, personal accountability and a strong sense of ownership.