Role and Responsibilities
1) Business Development & Expansion
- Identify opportunities for new outlets, concepts, pop-ups, or revenue streams.
- Support feasibility studies, site evaluations, and business proposals.
- Coordinate and support new outlet openings (pre-opening setup, SOPs, training, soft opening).
- Work with landlords, mall management, and external partners on commercial matters.
2) Operations Management
- Oversee daily operations of assigned outlets to ensure smooth service, quality, and compliance.
- Monitor sales performance, manpower deployment, food cost, and operating expenses.
- Ensure SOPs, hygiene, food safety, and licensing requirements are consistently met.
- Work closely with Outlet Managers, Chefs, and Supervisors to resolve operational issues.
- Conduct regular outlet visits, audits, and performance reviews.
- Implement process improvements to enhance efficiency and customer experience.
3) Financial & Cost Control
- Review outlet P&L, identify cost leakage, and implement corrective actions.
- Control food cost, wastage, inventory, and supplier usage.
- Support budgeting, forecasting, and monthly performance reporting.
4) Sales, Marketing & Growth Initiatives
- Collaborate with Marketing on promotions, campaigns, and outlet launches.
- Drive initiatives to improve sales mix, average check size, and repeat customers.
- Support menu engineering, pricing strategies, and seasonal offerings.
5) Reporting & Management Support
- Prepare operational and business performance reports for management.
- Track KPIs and recommend improvement actions.
- Support management on ad-hoc projects and expansion planning.
