Job Description

Key Responsibilities

1. Business Development & New MCST Acquisition

Identify, develop, and secure new managing agent appointments across residential, commercial, and mixed-use Strata-Titled Developments.
Proactively source business opportunities through MCSTs, management councils, property developers, consultants, and industry networks.
Monitor upcoming tenders, expiring managing agent contracts, and opportunities arising from newly completed developments.
Contribute to the development and execution of business strategies, annual operating plans, and growth initiatives aligned with the Group's objectives.

2. MCST Client Relationship Management

Establish and maintain strong relationships with MCST council members, subsidiary proprietors, property developers, and other key stakeholders.
Attend council meetings, client presentations, property visits, and networking sessions to promote the Company's property management capabilities.
Understand prospective clients requirements and develop suitable solutions to secure new appointments.
Maintain professional relationships with existing and prospective clients through regular engagement and after-sales support.

3. Tender & Proposal Management

Lead the preparation, coordination, and submission of managing-agent tenders, proposals, fee quotations, and client presentations.
Manage the end-to-end tender process, including opportunity qualification, client needs assessment, proposal development, pricing presentation, and commercial negotiations.
Coordinate with Operations, Finance, and relevant departments to develop competitive management fees, manpower proposals, and service scopes.
Present the Company's track record, management, capabilities, operational support, and value propositions to prospective MCSTs.
Maintain proper records of tender submissions, re-bids, commercial proposals, and relevant contract documentation.

4. Contract Acquisition & Mobilisation

Manage the business development pipeline from initial prospecting and client engagement through tender submission, negotiation, and contract award.
Follow through on prospective contracts, negotiate commercial terms, and secure new property management appointments.
Coordinate with Operations and relevant departments to ensure effective contract handover and mobilisation of newly secured MCST appointments.
Monitor contract commencement, manpower requirements, and transition arrangements to facilitate smooth operational takeovers.

5. Existing Client Retention & Portfolio Growth

Maintain relationships with existing MCST clients and identify opportunities for contract renewal, reappointment and portfolio expansion.
Monitor contract expiry dates and proactively pursue re-tendering and renewal opportunities.
Identify opportunities for additional services, and cross-selling to existing clients.
Support client retention efforts by addressing commercial concerns and coordinating with Operations on service-related matters.

6. Market Intelligence & Commercial Performance

Monitor competitor activities, managing-agent fee structures, market trends, and upcoming property developments to identify business opportunities.
Evaluate tender pricing, estimated manpower, requirements, operational costs, and contract profitability in collaboration with relevant departments.
Maintain an updated business development pipeline and monitor leads, tender submissions, conversion rates, secured contracts, and revenue performance.
Evaluate business development performance and recommend improvements to sales strategies and commercial approaches to support sustainable growth.

7. Team Development & Cross-functional Collaboration

Work closely with Operations, Finance, and other relevant departments to develop commercially viable proposals and support business development objectives.
Share industry knowledge, market insights, and business development practices to strengthen the capabilities of the team.
Provide guidance and support to team members in managing prospective clients, tender submissions, and business development activities.

Requirements / Qualifications

Bachelor's Degree in Business Administration, Real Estate, Estate Management, Facilities Management or a related discipline is preferred.
Minimum 5-8 years of relevant business development experience, preferably within the strata management or property management industry.
Good understanding of property management operations, MCST requirements, the Building (Strata Management) Act (BMSMA), and managing-agent appointment processes.
Proven experience in tender preparation, contract negotiations, client acquisition, and business development.
Strong commercial judgement and analytical skills, with the ability to evaluate business opportunity, and develop practical solutions.
Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong communication, presentation, negotiation, and relationship management skills.
Good organisational skills, with a proactive, commercially driven, and results-oriented mindset.
Ability to work independently and collaboratively across different departments.