Job Description

Key Responsibilities

1. Business Development & New IFM Contract Acquisition

Identify, develop, and secure new IFM business opportunities across commercial, industrial, residential, institutional, and other sectors.
Proactively source potential clients and contract opportunities for integrated facilities services, including cleaning, security, M&E maintenance, landscaping, pest control, waste management, and other facilities support services.
Develop new business opportunities through corporate networking, industry contacts, referrals, tender platforms, and direct client engagement.
Monitor market demand, upcoming tenders, contract expiries, and potential outsourcing opportunities.
Contribute to the development and execution of business strategies, annual operating plans, and growth initiatives aligned with the Group's objectives.

2. MCST Client Relationship Management

Establish and maintain strong relationships with prospective and existing corporate clients, building owners, developers, consultants, procurement departments, and other key stakeholders.
Conduct client meetings, site visits, and assessments to understand operational requirements, service expectations, and facilities management needs.
Develop integrated service solutions tailored to clients operational requirements, budget, and service expectations.
Present the Company's service capabilities, operational track record, and value propositions to prospective clients.
Maintain professional client relationships through regular engagement, after-sales, support, and ongoing business development activities.

3. Tender & Proposal Management

Lead the preparation, coordination, and submission of IFM tenders, proposals, fee quotations, and client presentations.
Manage the end-to-end tender process, including opportunity qualification, site assessment, client needs analysis, service scoping, pricing presentation, and commercial negotiations.
Coordinate with Operations, Finance, and relevant departments to develop competitive service proposals, manpower plans, deployment arrangements, and cost structures.
Evaluate manpower requirements, equipment, materials, subcontractor arrangements, and operational costs to ensure proposed solutions are commercially viable.
Ensure tender submissions are competitive, accurate, and aligned with client requirements and the Company's service capabilities.
Maintain proper records of tender submissions, commercial proposals, re-bids, and relevant contract documentation.

4. Contract Acquisition & Mobilisation

Manage the business development pipeline from initial prospecting and client engagement through tender submission, negotiation, and contract award.
Follow through on prospective contracts, negotiate commercial terms, and secure new property management appointments.
Coordinate with Operations and relevant departments to ensure effective contract handover and mobilisation of newly secured MCST appointments.
Monitor contract commencement, manpower requirements, and transition arrangements to facilitate smooth operational takeovers.

5. Existing Client Retention & Portfolio Growth

Maintain relationships with existing MCST clients and identify opportunities for contract renewal, reappointment, portfolio expansion, and additional service appointments.
Monitor contract expiry dates and proactively pursue re-tendering and renewal opportunities.
Identify opportunities for additional services, and cross-selling to existing clients。
Work with Operations to understand client feedback, service performance, and potential areas for service improvement or additional business, opportunities.

6. Market Intelligence & Commercial Performance

Monitor competitor activities, managing-agent fee structures, market trends, and upcoming property developments to identify business opportunities.
Evaluate tender pricing, estimated manpower, requirements, operational costs, and contract profitability in collaboration with relevant departments.
Maintain an updated business development pipeline and monitor leads, tender submissions, conversion rates, secured contracts, and revenue performance.
Evaluate business development performance and recommend improvements to sales strategies and commercial approaches to support sustainable growth.

7. Team Development & Cross-functional Collaboration

Work closely with Operations, Finance, and other relevant departments to develop commercially viable proposals and support business development objectives.
Share industry knowledge, market insights, and business development practices to strengthen the capabilities of the team.
Provide guidance and support to team members in managing prospective clients, tender submissions, and business development activities.

Requirements / Qualifications

Bachelor's Degree in Business Administration, Facilities Management, Engineering, Building Services or a related discipline is preferred.
Minimum 5-8 years of relevant business development experience, preferably within the Integrated Facilities Management, Facilities Management, property services or outsourcing industry.
Good understanding of facilities management services, including cleaning, security, M&E maintenance, landscaping, pest control and other building support services.
Proven experience in tender preparation, contract negotiations, client acquisition, and business development.
Experience in contract costing, manpower planning, pricing proposals, and commercial evaluation.
Strong commercial judgement and analytical skills, with the ability to assess contract feasibility, operational costs, and profitability.
Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong communication, presentation, negotiation, and relationship management skills.
Good organisational skills, with a proactive, commercially driven and results-oriented mindset.
Ability to work independently and collaboratively across different departments.